REFUNDS AND RETURNS POLICY
We are happy to exchange or refund any item of your order if you are not entirely satisfied. However, please note that, unless faulty, we can only accept returned items if they meet the following criteria:
- The item has not been used
- It is returned to us in it its original packaging
- The item is in a resalable condition.
In order to request an exchange or refund, please return the unused item within 14 days of receipt. If an item develops a fault at a later stage, you may request an exchange or a refund. However, please be aware that we do not accept returns on items that have become damaged or faulty as a result of incorrect laundering. For this reason, please ensure that you read the care instructions carefully before washing.
To initiate a return or refund, please send us an email to firstname.lastname@example.org quoting your order number, outlining the reason for returning. Yoga Baba is unable to provide freepost for on returns. This means that goods must be returned to Yoga Baba at your expense. If the item is faulty, we will refund or credit your return postage cost. Please obtain proof of postage from the Post Office when returning goods as we cannot be held responsible for returns not reaching us. Upon receipt of your returned item, we will send a replacement at the earliest convenience.